In general we do not accept returns or exchange products once the order has been confirmed.
Please note that this also includes confirmed orders prior to shipping. As an exception, we accept returns of products within 7 days from the delivery on the condition that the package has not been opened or damaged in any way. If you return a product due to a change of mind, you will need to cover for all the return banking and/or shipping costs.
We are unable to accept returns under the following circumstances:
※ When purchasing large-sized items, please take measurements beforehand of the place of installation as well as make sure that there is enough space for carrying it in.
Items cannot be exchanged to a different size or color. Please confirm the product specifications prior to purchase.
We will exchange or refund products that appear defective during the first 7 days from delivery (not from the beginning of use date).
※ From the 8th day after delivery please contact the manufacturer customer support for repair service in case there is a defect.
1. All items containing the outer box and cushioning materials, such as paper material and styrofoam, are included.
2. Blank warranty card and other attached documents are included. User registration and/or license have not been expended.
3. The item was found defective by the manufacturer's customer support representative.
4. We can confirm the defect after the item has been returned to us.
※ Defective product service does not apply to resellers or to any purchases that can be classified as such.
※ The service does not apply to items which the customer has already completed the repair. We will also not compensate for the repair cost.
※ The service does not apply to items that have been customized, such as installing additional memory or adjusting the band size.
Products listed below are excluded from the service. ※ Please contact the manufacturer's customer service directly.
In addition, conditions listed below are not considered as defects.
Defective Item Service Flow
First, please contact the manufacturer's customer service and confirm if the item is defective.
※ In case the item is confirmed as being defective, please write down the name of the customer support representative as well as the phone number of the call center.
Next, please contact us within 7 days from the delivery of the item. Once we have confirmed the situation, we will soon contact you again. When exchanging or returning a defective item, please make sure that the outer box, accessories, blank warranty card and other attached documents are included.
※ If all the accessories are not included, we are unable to accept the defective item and you will need to contact the manufacturer directly and request their repair service.
Once you have confirmed all the necessary steps above, please send the defective item back to us by cash on delivery. We will check the item condition and arrange a replacement or refund.
※ In case we cannot confirm that the item is defective as described, we will once more contact the manufacturer. Please note that if the item is not defective, we will send the item back to you by cash on delivery.
In align with the manufacturer's warranty.
Regardless of the type or cause of legal claim, we are not responsible for damage (such as economic loss, business interruption, data loss, personal injury or material damage, any other financial or time-related damage) due to use or being unable to use the purchased product under any circumstances.
Damage During Transportation
Please directly tell the driver or the delivery company if you notice any dents or damage on the outer box when the order is delivered. Please also contact us at the time of the delivery. The item will be replaced or if the item is out of stock, a refund will be issued.
If you contact us any later, it becomes difficult to locate the responsibility and we are unable accept the return or issue a refund.